At Jans Liquor, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below.
Eligibility for Refunds
- Refunds are only applicable to products that are damaged, defective, or incorrectly shipped.
- Liquor and alcohol products are subject to legal restrictions; therefore, refunds will be processed only in cases of genuine product issues.
How to Request a Refund
- Contact our customer support team within 7 days of receiving your order at [support@jansliquor.com].
- Provide your order number, details of the issue, and photos if applicable.
Refund Process
- Once your refund request is approved, you will receive instructions on how to return the product.
- Refunds will be processed after the product is returned and inspected.
- The refund amount will be credited to your original payment method within 7-10 business days.
Non-Refundable Items
- Products that have been opened or used (unless defective).
- Orders canceled after shipping.
- Change of mind or personal preference returns.
Shipping Costs
Shipping charges are non-refundable unless the refund is due to our error.
